Shipping policy

Luvish 7-Day Shipping Policy

1. Order Processing

  • All orders are typically processed within 1–2 business days of receipt (excluding weekends and public holidays).

  • You will receive an order confirmation email once your order is accepted and enters processing.

2. Shipping Timeframe

  • Standard domestic shipping across India: up to 7 business days from the date your order ships.

  • “Business days” exclude Saturdays, Sundays, and national public holidays.

3. Shipping Methods & Carriers

  • We partner with reputable couriers (e.g., India Post, Blue Dart, Delhivery) to ensure timely delivery.

  • You will receive a shipping notification email (and SMS, if opted-in) containing your tracking number as soon as your order leaves our warehouse.

4. Tracking Your Shipment

  • Use the provided tracking number on the carrier’s website to monitor your delivery status in real time.

  • If your tracking status does not update within 48 hours of shipment, please contact us at support@luvish.in.

5. Delivery Exceptions & Delays

  • While we aim for delivery within 7 business days, factors outside our control (e.g., extreme weather, carrier disruptions, customs clearance) may occasionally delay shipments.

  • For significant delays, we will notify you via email or SMS with updated estimates.

6. Shipping Rates

  • Standard shipping is a flat ₹50 per order*; free for orders over ₹1,500.

  • Any applicable GST, handling, or remote-area surcharges will be calculated at checkout.

*Free-ship threshold and rates subject to change; current rates are displayed at checkout.

7. Undeliverable & Returned Packages

  • If a package is returned to us as undeliverable (incorrect address, delivery failures, refusal), we will contact you to confirm or update your shipping details.

  • Reshipment will incur the original shipping charge unless the return was due to our error.

8. Customer Support

  • Questions about shipping status? Email support@luvish.in or call +91 97902 99987.

  • Business hours: Mon–Fri, 10:00 AM–6:00 PM IST.

Effective Date: July 14, 2025