Terms of service
Welcome to Luvish!
The terms “we”, “us” and “our” refer to JJ Enterprises (doing business as “Luvish”). Luvish operates this online store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you, the customer, with a curated fragrance and wellness shopping experience. Luvish is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your access to and use of the Services and your purchase of any products or services through the Services. Please read these Terms carefully, as they include important information about your legal rights and obligations, including warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy (available at /privacy-policy). If you do not agree to these Terms or the Privacy Policy, please do not use or access the Services.
1. Access and Account Eligibility
1.1 Age Requirement. By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction and that you consent to any minors in your care using the Services on devices you own or manage.
1.2 Account Information. To use certain features of the Services—such as placing orders—you may be required to create an account and provide accurate, current, and complete information (e.g., email, payment, and shipping details). You agree to keep this information up-to-date.
1.3 Security. You are solely responsible for safeguarding your account credentials and any activity that occurs under your account. You may not transfer or assign your account to anyone else.
2. Our Products
2.1 Representation. We endeavor to display product images and descriptions accurately, but actual colors and appearances may vary by device or screen settings.
2.2 No Warranty of Expectations. We do not guarantee that product appearance or quality will meet your expectations or match online depictions.
2.3 Changes & Availability. Product descriptions, formulations, and availability are subject to change at any time without notice. We may discontinue or limit any product’s availability by person, region, or jurisdiction.
3. Orders & Acceptance
3.1 Order Process. Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order at our sole discretion. An order is confirmed only when we process your payment and send you an order confirmation.
3.2 Cancellations & Modifications. Please review orders carefully before submission. We may be unable to accommodate cancellation or change requests once an order is accepted.
3.3 Notification. If we cannot accept or must cancel or modify your order, we will notify you via the contact information you provided.
3.4 Return Policy. All returns and exchanges are governed solely by our Refund Policy (available at /refund-policy).
4. Pricing & Billing
4.1 Price Changes. Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at order placement.
4.2 Taxes & Fees. Unless otherwise stated, prices exclude taxes, shipping, handling, customs, and import charges, which are your responsibility.
4.3 Payment Information. You agree to provide accurate and complete payment details, and to promptly update them as needed. You warrant that you are authorized to use the payment method you provide and that charges will be honored.
5. Shipping & Delivery
5.1 Estimates Only. All shipping times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control.
5.2 Risk of Loss. Title and risk of loss for products pass to you when we transfer them to the shipping carrier.
6. Intellectual Property
6.1 Ownership. All content on the Services—text, images, graphics, videos, trademarks, and the overall design—are owned by JJ Enterprises, its affiliates, or licensors, and protected by intellectual property laws.
6.2 Limited License. You may view and use the Services solely for personal, non-commercial purposes. Any other use—including reproduction, modification, distribution, or public display—without prior written consent is prohibited.
7. Optional Third-Party Tools
We may offer access to tools provided by third parties. Such tools are made available “as-is” and “as-available,” without endorsement or warranty by us. Your use of third-party tools is at your own risk and subject to the third party’s terms.
8. Third-Party Links
The Services may contain links to third-party websites or services not owned or controlled by us. We are not responsible for their content or practices. Visiting third-party sites is at your own risk.
9. Relationship with Shopify
Luvish is powered by Shopify. Any sales you make on our store are between you and JJ Enterprises. Shopify is not responsible for your transactions or any resulting issues.
10. Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, available at /privacy-policy, and by Shopify’s Privacy Policy.
11. Feedback
If you submit ideas, suggestions, or other feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, modify, and distribute such Feedback for any purpose.
12. Errors, Inaccuracies & Omissions
We may correct any errors or inaccuracies and update or change information without notice, including after you submit an order.
13. Prohibited Uses
You may use the Services only for lawful purposes and in compliance with these Terms. Prohibited conduct includes, but is not limited to, infringing intellectual property, transmitting malware, spamming, harassing others, or otherwise abusing the Services.
14. Termination
We may suspend or terminate your access to the Services at any time, without notice, for violation of these Terms or for any other reason.
15. Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY OF ANY KIND.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, JJ ENTERPRISES AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES OR PRODUCTS.
17. Indemnification
You agree to indemnify and hold harmless JJ Enterprises, Shopify, and their respective officers, directors, employees, and agents from any claims arising from your breach of these Terms or your misuse of the Services.
18. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Waiver; Entire Agreement
Failure to enforce any right under these Terms does not constitute a waiver. These Terms, along with our Privacy and Refund Policies, constitute the entire agreement between you and us regarding the Services.
20. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights at any time.
21. Governing Law
These Terms are governed by the laws of the Republic of India and the courts located in Trichy, Tamil Nadu, and you consent to exclusive jurisdiction and venue in those courts.
22. Headings
Headings are for convenience only and do not affect interpretation.
23. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance.
24. Contact Information
If you have questions about these Terms, please contact us at:
JJ Enterprises (Luvish)
Address: No. 18/1 North Yadhava Street, Puthur, Trichy – 620017, Tamil Nadu, India
Phone: +91 97902 99987
Email: support@luvish.in
GST Number: 33AEPPJ7983L1ZP
Effective Date: July 14, 2025